Workshop Curriculum Design & Delivery: Longmont,
Colorado - www.TeamWSA.com
Workshop Curriculum Design & Delivery:
Longmont, Colorado - www.TeamWSA.com
Accelerating operator proficiency with a customized "Make Sure" workshop
Workplace Sciences helps Celestica accelerate the certification of production operators in support of a growing demand for quality circuit boards.
acquiring the high-tech circuit board manufacturing operations from
Hewlett-Packard, Celestica's growth was skyrocketing.
Celestica realized that in order to maintain such growth it needed to
accelerate its internal training. Added
production capacity required new employees.
These employees had to be trained in the various aspects of the
production process. But
Celestica did not have enough trainers to teach the new employees on how to
assemble circuit boards utilizing complex production equipment.
Celestica decided that their supervisors and lead production
employees would provide on-the-job training.
But these supervisors and production leads, although knowledgeable in
the production techniques, were not skilled trainers and lack the knowledge
of how to effectively train employees, especially for such complex
operations. Celestica decided
to bring in training experts to develop a “train the trainer” workshop
Celestica embarked in obtaining
proposals from various training companies.
After a highly competitive bid process with many training companies
Celestica rejected all proposals stating that none of the training companies
had the understanding of manufacturing processes nor the experience in the
circuit board manufacturing industry. One
of these training companies approached Workplace Sciences and asked them to
develop a curriculum that reflected the true training needs of Celestica.
Having experience in the printed circuit board manufacturing industry
and “reality-based” production training, Workplace Sciences developed a
workshop that addressed the true learning needs of supervisors and
production leads. Celestica
reviewed the new training proposal and approach. They felt it addressed their needs and the training contract
Meeting the Training Objectives
The workshop not only included the production specific points but it also addressed the social and psychological aspects of the training environment, especially for training to be conducted on the factory floor. During the design of the workshop Workplace Sciences took into consideration various factors:
All these factors were taken into consideration in the design
of the workshop. The
result was a comprehensive and thorough training program that complemented
and enforced the current workplace environment and corporate objectives.
The workshop designed by Workplace Sciences showed how
to train operators effectively by using a systematic “experiential”
learning approach. The
workshop was divided into two major on-the-job training development
Students not only learned the key training points in a classroom setting but also got to practice the techniques among each other on the production floor. Included in the course was a one-week application of the lessons learned on a previous “graduate” of the workshop. Each trainer received a certification only when they completed the two and a half day workshop in its entirety, received an endorsement from a workshop graduate (their practice trainee) and obtained the “passing” approval of the instructor.
The "Make Sure" Workshop
The workshop was named the “Make
Sure” training. It later
became a corporate slogan. The
main objective of the workshop was to train the trainers to “make
sure” all new employees understood:
The “Make Sure” workshop
allowed Celestica to quickly deploy trained and certified operators on to
the production floor. The workshop was so successful it became a requisite
for supervisors and production leads.
The workshop was later adopted and offered by a local community
Celestica is a world leader in the
delivery of innovative electronics manufacturing services (EMS). With 2001
revenues in excess of US $10 billion, Celestica is a global operator of a
highly sophisticated manufacturing network, providing a broad range of
services to leading OEMs (original equipment manufacturers) in the
information technology and communications industries. Unrivaled in
quality, technology and supply chain management, Celestica provides
competitive advantage to its customers by improving time-to-market,
scalability and manufacturing efficiency. Celestica has more than 40,000
employees in over 40 locations in the Americas, Europe and Asia.
Celestica maintains a high-caliber workforce by:
|Facts and Figures|
Location: Fort Collins, Colorado
Key personnel: Glenn F. Gray - Learning Technology Developer
Product handled: Printed Circuit Boards: Single & double sided through hole and surface mount.
Company: Access/Ability Inc., Englewood, CO
Workshop Curriculum Design & Delivery: Workplace Sciences, LLC, Longmont, CO